Return Policy

100% Satisfaction Guarantee

We aim at providing you with quality products that are thoroughly tested, carefully packaged and reliably transported, to ensure that you receive your order just the way you would like it. We are sure you will love our products but just in case you wish to return the same, YES we accept returns or exchange as below simple process:

  • Kindly call us at +84909923623 or mail us at info@joylyan.com to notify us that you would like to return/exchange the order. You should notify us within 7 days of receiving the delivery.
  • Once our representative confirms the return or exchange request, you should pack the product in the received packing with the tag as originally attached and intact, and speedpost/courier the same to us at the address

Joylyan Showroom

Address: 146/5 Nguyen Van Thu, Dakao Ward, District 1, Ho Chi Minh City, Viet Nam

Phone: +84909923623

  • Refunds will be processed after we receive the products from you and could take close to 07-10 working days to credit back to your account. Thank you for your patience and understanding

Please also take note of the following points:

  • You can only return items that are unworn, unwashed, undamaged, have the original tags attached and the original packaging.
  • Jewelry and other accessories cannot be returned or exchanged.
  • Items purchased during sale period or using discount codes are not returnable